Authorised Service Provider 0844 800 2835
Fast, efficient and secure. £30.00 plus VAT (includes packing carton)
TOPAZ Collect and Return Service gives you the reassurance that your laptop will be collected, delivered safely to our workshop and returned to you after repair. Topaz has selected APC, one of the UK's leading premium high-value express delivery services, as its preferred carrier. Your laptop will be transported overnight to arrive at our workshop the following business day.
Our new secure packing carton has been designed to protect your equipment during transit. However, it is important that the following guidlines are adhered to, otherwise we cannot be responsible for any damage incurred during transit. The inclusive transit insurance is void if the unit is not packaged correctly.
On receipt of your laptop at our workshop, we will contact you to confirm its safe arrival. If you require further information or details about our Terms & Conditions, please click here or call the Help Desk on 0844 800 2835.
Please note that all chargeable work is subject to an inspection charge of £42.00 + VAT if the repair estimate is declined. This also applies to repairs which are booked as warranty, but subsequently identified as chargeable.
It is always our intention to provide a fast, reliable and courteous repair experience.
If you are unhappy with any element of this service, please contact the Help Desk directly or use the feedback form.
Useful info ...
Collect & Return
What to do if your faulty laptop requires collection.MORE
Topaz engineers have been trained at the Toshiba factory in Germany and are qualified to carry out component-level repairs.MORE
End of Life Parts
Why are some products listed as 'End of Life' (EOL) in our On Line Shop?MORE
Topaz provides services to the whole of the UK mainland, including Northern Ireland. For info on services to the Republic of Ireland click below.MORE
Other Toshiba Products
Toshiba is well known for its superb computers, however it also manufactures a diverse range of other products. Click for contact details of the common ones we are asked about.MORE .
Your laptop is valuable, protect it during transit by following our packaging advice.MORE
An important aspect of maintaining your laptop is the integrity of the software. If your hard drive is replaced or if the software build is corrupted, the recovery media will re-instate the software to the factory build.MORE
What to do in the event that a part needs to be returned.MORE
Terms & Conditions
Read the "small print"!MORE
What warranty is offered on repairs or purchases?MORE