Authorised Service Provider 0844 800 2835

Collect and Return

Fast, efficient and secure. £30.00 plus VAT (includes packing carton)

  • This service is free of charge for warranty repairs

TOPAZ Collect and Return Service gives you the reassurance that your laptop will be collected, delivered safely to our workshop and returned to you after repair. Topaz has selected APC, one of the UK's leading premium high-value express delivery services, as its preferred carrier. Your laptop will be transported overnight to arrive at our workshop the following business day.

Our new secure packing carton has been designed to protect your equipment during transit. However, it is important that the following guidlines are adhered to, otherwise we cannot be responsible for any damage incurred during transit. The inclusive transit insurance is void if the unit is not packaged correctly.

  • Unless specifically requested by our Help Desk, we only require the faulty laptop. Please do not include any accessories, e.g. AC adapter, manuals, leads etc.
  • Please have your laptop ready for collection at the designated time and pack your laptop as per the instruction sheet delivered with the packing carton. If you need clarification of the process please call Topaz Help Desk on 0844 800 2835.
  • Hand the package to the APC driver and obtain a signature on the enclosed receipt label, which you should retain as proof of collection.
  • Data Security is important and whilst we can not be liable for data loss, we and our carriers do our utmost to protect your data whilst it is with us or in transit. However, in the rare event (<0.05%) that a laptop does go missing, you need to ensure that your data is protected either by passwords or encryption, or if very sensitive, please consider removing the hard drive before repair.

On receipt of your laptop at our workshop, we will contact you to confirm its safe arrival. If you require further information or details about our Terms & Conditions, please click here or call the Help Desk on 0844 800 2835.

Please note that all chargeable work is subject to an inspection charge of £42.00 + VAT if the repair estimate is declined. This also applies to repairs which are booked as warranty, but subsequently identified as chargeable.

It is always our intention to provide a fast, reliable and courteous repair experience.

If you are unhappy with any element of this service, please contact the Help Desk directly or use the feedback form.

Useful info ...

 

Collect & Return

What to do if your faulty laptop requires collection.

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Component Repair

Topaz engineers have been trained at the Toshiba factory in Germany and are qualified to carry out component-level repairs.

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End of Life Parts

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Ireland

Topaz provides services to the whole of the UK mainland, including Northern Ireland. For info on services to the Republic of Ireland click below.

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Other Toshiba Products

Toshiba is well known for its superb computers, however it also manufactures a diverse range of other products. Click for contact details of the common ones we are asked about.

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Packaging

Your laptop is valuable, protect it during transit by following our packaging advice.

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Recovery CD/DVD

An important aspect of maintaining your laptop is the integrity of the software. If your hard drive is replaced or if the software build is corrupted, the recovery media will re-instate the software to the factory build.

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Returns Policy

What to do in the event that a part needs to be returned.

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Terms & Conditions

Read the "small print"!

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Warranty Information

What warranty is offered on repairs or purchases?

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