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Customer Feedback Form

Topaz is constantly striving to improve its levels of customer service and, as part of this effort, we value and respond to feedback from our customers and potential customers. Please complete the form where indicated below.

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Useful info ...

 

Collect & Return

What to do if your faulty laptop requires collection.

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Component Repair

Topaz engineers have been trained at the Toshiba factory in Germany and are qualified to carry out component-level repairs.

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End of Life Parts

Why are some products listed as 'End of Life' (EOL) in our On Line Shop?

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Ireland

Topaz provides services to the whole of the UK mainland, including Northern Ireland. For info on services to the Republic of Ireland click below.

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Other Toshiba Products

Toshiba is well known for its superb computers, however it also manufactures a diverse range of other products. Click for contact details of the common ones we are asked about.

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Packaging

Your laptop is valuable, protect it during transit by following our packaging advice.

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Recovery CD/DVD

An important aspect of maintaining your laptop is the integrity of the software. If your hard drive is replaced or if the software build is corrupted, the recovery media will re-instate the software to the factory build.

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Returns Policy

What to do in the event that a part needs to be returned.

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Terms & Conditions

Read the "small print"!

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Warranty Information

What warranty is offered on repairs or purchases?

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