Information

Collect & Return

Information regarding the Topaz Collect & Return Service.

Component Repair

Topaz engineers have been trained at the Toshiba factory in Germany on how to carry out component repairs.

End of Life Parts (EOL)

This category is displayed on some products listed on our On Line Shop. Further information can be found in this section.

Ireland

Topaz provides services to the whole of the UK mainland, including Northern Ireland. However, it is not possible to provide these services to the Republic of Ireland.

Other Toshiba Products

Toshiba is well known for its superb computers, however it also manufactures a diverse range of other products. Please visit this page for further contact details.

Packaging

Information on how to protect your laptop during transit.

Recovery CD/DVD

An important aspect of maintaining your laptop is the integrity of the software. If your hard drive is replaced or if the software build is corrupted, the recovery image will re-instate the software to the factory build. Further information to be found here.

Returns Policy

In the unfortunate event that a part needs to be returned, our returns policy can be found in this section.

Terms & Conditions

The "small print" is located here.

Warranty Information

For details on what warranty is provided on repairs or purchases.