Information
Collect & Return
If your faulty laptop requires collection, the details are found here.
Component Repair
Topaz engineers have been trained at the Toshiba factory in Germany on how to carry out component repairs, details to be found here.
End of Life Parts (EOL)
This category is displayed on some products listed on our On Line Shop. Please click here for further details.
Topaz provides services to the whole of the UK mainland, including Northern Ireland. However, it is not possible to provide these services to the Republic of Ireland. For further information, please click here.
Other Toshiba Products
Toshiba is well known for it's superb computers, however it also manufactures a diverse range of other products. Please click here for some contact details for the common ones we are asked about.
Packaging
Your laptop is very valuable, therefore to protect your investment during transit is important. Please click here for details.
Recovery Media
An important aspect of maintaining your laptop is the integrity of the software. If your hard drive is replaced or if the software build is corrupted, the recovery image will re-instate the software to the factory build. Please click here for details.
Returns Policy
In the unfortunate event that a part needs to be returned, our returns policy can be found here.
Terms & Conditions
The "small print" is located here.
Warranty Information
For details on what warranty is provided on repairs or purchases, please click here.
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