The Information Resource for TOSHIBA Laptop Owners

Welcome to this latest issue of Topaz News- the newsletter for Toshiba laptop owners. This newsletter is produced approximately four times a year and is distributed by email on a requested basis only. If you would like to subscribe to Topaz News or unsubscribe, please follow the link at the foot of the page.

Vista. To upgrade or not to upgrade?  

Parts that others fail to reach... 

Topaz is best known for being the UK's largest Toshiba-only laptop repair company. However around 50% of all the calls we receive are from customers wanting parts only. In response to this Topaz has invested heavily in spare parts management systems and Topaz is now Toshiba's preferred supplier for Toshiba laptop parts in the UK. Because of this unique relationship, we can obtain and supply any Toshiba laptop part that is available within the Toshiba global parts network.

... now ordered on-line and delivered to your door

Our new parts delivery service offers the choice of Next Business Day carrier or First Class Royal Mail Recorded Delivery. We've also been beefing up our website and, for the first time, customers are able to order spare parts on-line, 24/7. As an incentive to order using the new online service, we are offering a discount on delivery charges of at least 10% on all spare parts ordered via the website.

 Toshiba Laptop Parts Online Shop

When did you last backup your laptop?

The most important part of your laptop is the data stored on it. The single biggest negative impact on our clients is when the laptop or,  more critically, the hard drive fails and a data backup is not available.

	Make sure you have an adequate data backup routine and stick to it!
	Usually, you need only backup data, as the Recovery CD (which comes with the laptop) will configure the laptop to a standard build and applications can be re-installed from the manufacturer's supplied media.
	Besides backing up personal data in your My Documents folder, don't forget your email folders! If you use Outlook there's a useful article on how to locate you email folder here

You should take good care of your keyboard, especially when cleaning it and don't clean the keyboard with a household vacuum cleaner!

We receive 1 or 2 enquiries a day for individual keycaps. Unfortunately, keycaps are not available separately and therefore a broken or missing keycap will mean a replacement keyboard.

But, if you do find yourself a key short, we can supply and fit replacement keyboards for most models for around £30 plus VAT (plus fitting/delivery charges as appropriate).

For more information, see:

Keyboards - Online Shop

What's New at Topaz...

Investors in people is a national quality standard which sets a level of good practice for improving an organisation's performance through its people.

Topaz was awarded Investors in People accreditation earlier this year. Steve Trigg, Managing Director, comments, "Investors in People accreditation means all employees have the right training and resources and are working together as a team to achieve the strategic goal of the business. That goal is growth through providing the best support services for the Toshiba computer product range."

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