Topaz Support for resellers, repairers and 'self-maintainers'

Topaz is the leading and only exclusive Toshiba repair centre in the UK.

We offer direct support and a wide range of benefits to UK-based computer resellers and maintenance companies and to schools, higher education and local authorities who have been authorised by Toshiba to self-maintain their own laptop, netbook and tablet PCs.

The benefits available in each category are as follows -

Maintenance & repair companies

Access to Topaz 21,000 Toshiba spare parts catalogue, at up to 30% discount for on line purchase. (Apply here).
Topaz help desk provides technical support, guidance with part numbers, etc.
The majority of parts are despatched within 2 days.
Further discounts are available for larger quantities.
We can undertake Toshiba warranty repairs on your behalf, with 'blind ship' option

Resellers

Topaz is a Toshiba Authorised Service Provider and is now firmly established as the leading Toshiba repair centre in the UK.
Topaz is the faster and superior alternative to Toshiba's standard depot repair, as it offers UK-based repair plus trade pricing on parts used for non warranty work.
Plus, the same benefits as above for maintenance and repair companies
Clear performance measurement

Education and local authorities

Topaz is a Toshiba Authorised Service Provider and is now firmly established as the leading Toshiba repair centre in the UK. A faster and superior alternative to Toshiba's standard depot repair, as it offers a UK-based repair facility.
Expert Self Maintainer guidance and support, where applicable.
Account status
Clear performance measurement

For further information, please call Steve Trigg on 0844 800 2835 or complete the feedback form.

Useful info ...

Collect & Return

What to do if your faulty laptop requires collection.

Component Repair

Topaz engineers have been trained at the Toshiba factory in Germany and are qualified to carry out component-level repairs.

End of Life Parts

Why are some products listed as 'End of Life' (EOL) in our On Line Shop?

Ireland

Topaz provides services to the whole of the UK mainland, including Northern Ireland. For info on services to the Republic of Ireland click below.

Other Toshiba Products

Toshiba is well known for its superb computers, however it also manufactures a diverse range of other products. Click for contact details of the common ones we are asked about.

Packaging

Your laptop is valuable, protect it during transit by following our packaging advice.

Recovery CD/DVD

An important aspect of maintaining your laptop is the integrity of the software. If your hard drive is replaced or if the software build is corrupted, the recovery media will re-instate the software to the factory build.

Returns Policy

What to do in the event that a part needs to be returned.

Terms & Conditions

Read the "small print"!

Warranty Information

What warranty is offered on repairs or purchases?