Service Enquiry

Use this form if you need to book a repair or if you have a question about anything. If you would like to comment on our web site or any aspect of our customer service, please complete our feedback form.

We just need a few essential details from you and we can call you back at a time that's convenient for you (between 9.00 a.m. and 5.30 p.m. Mon-Fri, except public holidays) or we can respond by email if you prefer.

PRIVACY. Topaz will never pass your email address or other personal information to any third party. The information on this form will be used only in connection with Topaz and for no other purpose. For more information on Topaz privacy policy, see privacy statement.

*Your name:
Phone:
*Email:
*Source:	Where did you hear about Topaz?
Description: Briely outline your service enquiry or other question*
Contact preference:	If you would like to be contacted by phone. and have a preferred time, enter it here - I prefer to be contacted by email
*Optional Information. To help us process your enquiry more quickly, please supply model number, serial number, etc in the following fields*
Model number:
Serial number:
Company (if applicable):
Street Address:
City:
Postcode:
Newsletter:	Topaz news update is published 2-3 times a year and is sent by email to requesting subscribers only. If you do not wish to receive Topaz news, please select 'None'

Useful info ...

Collect & Return

What to do if your faulty laptop requires collection.

Component Repair

Topaz engineers have been trained at the Toshiba factory in Germany and are qualified to carry out component-level repairs.

End of Life Parts

Why are some products listed as 'End of Life' (EOL) in our On Line Shop?

Ireland

Topaz provides services to the whole of the UK mainland, including Northern Ireland. For info on services to the Republic of Ireland click below.

Other Toshiba Products

Toshiba is well known for its superb computers, however it also manufactures a diverse range of other products. Click for contact details of the common ones we are asked about.

Packaging

Your laptop is valuable, protect it during transit by following our packaging advice.

Recovery CD/DVD

An important aspect of maintaining your laptop is the integrity of the software. If your hard drive is replaced or if the software build is corrupted, the recovery media will re-instate the software to the factory build.

Returns Policy

What to do in the event that a part needs to be returned.

Terms & Conditions

Read the "small print"!

Warranty Information

What warranty is offered on repairs or purchases?