Terms & Conditions

1. Warranty Repairs

Every endeavour is made to repair warranty units within 3 days following the day of receipt. However this is subject to parts availability and clear identification of the fault symptom.

In the event that the Warranty parts are not available the client will be informed of the delay and the revised expected repair time. The repaired item will be returned, at no cost, either by company driver or next Business Day carrier at the discretion of TOPAZ Support Limited. Warranty repairs are carried out under the terms of the manufacturer warranty conditions. Warranty parts are supplied by the equipment manufacturer.

If a warranty repair is found to be outside of the warranty terms, it will be deemed as a "Non Warranty Repair" and charges will be applicable.

2. Non Warranty Repairs

Whilst every effort is made to repair within a 5 Day workshop period, it is subject to parts availability. All parts used on Non Warranty repairs are manufacturer supplied unless otherwise requested.

3. Inspection Charge

An inspection charge is applicable for non warranty repairs if the estimate is declined.

4. Software

The installation and configuration of software is excluded from Warranty and Non Warranty repairs. TOPAZ takes care to protect your data, but can not be liable for its damage or loss. Please ensure you have taken adequate software backups before despatching the equipment to us for repair.

5. Parts Supply

TOPAZ can supply manufacturer specific upgrades or spare parts on request.

6. TOPAZ Warranty

All Warranty repairs are covered by the manufacturer's warranty terms.
TOPAZ provides Warranty on chargeable repairs as follows: -

• Labour 12 months from completion
• Parts 12 months from completion date

or as provided by the manufacturer, if greater.

7. Carriage

Same day collections can only be arranged if requested before 12 noon. Collections and Delivery costs for outside Mainland UK are extra.

8. Payment

Payment method is by agreement but options are; cheque, cash, debit/credit card or direct bank transfer. Payment on account is available on application, payment terms 30 days.

9. Non Collected Repairs

For equipment which is not collected or no payment is received or no instructions given, then TOPAZ will provide 90 days notice to dispose of the goods for recovery of any outstanding payment and to release storage. For every day after the 90 notice, Topaz will charge a storage fee of £1 per day and a one off administration fee of £30. TORTS (Interference with Goods) ACT 1977 is applicable.

Trade Customers: Trade Terms & Conditions