The UK's only TOSHIBA exclusive Laptop Repairs specialist

Topaz does not repair other manufacturers' laptops and this allows us to concentrate on being the very best in our class. Topaz is authorised by Toshiba to carry out both warranty and chargeable repairs and we are also one of the very few Toshiba service companies in Europe authorised for component level repair.

This means that Topaz is able to offer the most economical repair service for your Toshiba laptop anywhere in the UK.

We can also upgrade your laptop's memory, hard drive, etc. at no additional labour charge while it is with us for repair.

What to do if your laptop needs repair

You can contact Topaz by phone during normal service hours or by completing our on-line Service Request.

Call TOPAZ on 0844 800 2835

or via our

Online Service Request form

Normal service hours are 09: 00-17:15 Monday to Thursday and  09: 00-17: 00 on Friday, excluding UK public holidays. Outside these hours (or if you would prefer us to call you) please complete the Service Request form and we will call you at a time that's convenient for you.

See also: Repairs Process

How much will it cost?

For repairs outside Toshiba's normal warranty period, Topaz offers a fixed price inspection and labour charge of £90 inc VAT (£75 ex VAT) plus parts, subject to certain conditions:

1. Fixed price does not include cost of replacement parts, if required, which are subject to availability. Price of replacement parts will be confirmed, prior to acceptance of the repair.
2. Fixed labour charge is based upon one fault per repair. Additional faults may incur an additional labour charge.
3. Topaz reserves the right to decline a repair, e.g. in the case of significant physical damage by crushing, water or fire damage, etc.
4. An Inspection Fee of £50.40 inc VAT (£42 ex VAT) is payable if the repair estimate is declined by the client. This fee replaces the Fixed Price labour charge. If applicable, the carriage is also chargeable.
5. Carriage, if required, is a seperate charge of £36 inc VAT for the collection, return carriage, packaging and transit insurance. (there is no charge if the unit is repaired under Toshiba's warranty terms)

All parts are genuine Toshiba OEM parts (with the exception of the Fixed Price Display repair) and come with the full warranty support of the manufacturer.

Useful Links

Collect & Return | Packaging Information | Component Repair | Warranty Information