Authorised Service Provider 0844 800 2835
This Site is controlled, operated and administered by Topaz Support Ltd from its offices within the United Kingdom. Topaz Support Ltd makes no representation that materials at this site are appropriate or available for use at other locations outside of the United Kingdom and access to them from territories where their contents are illegal is prohibited. You may not use the Site or export the Materials in violation of U. K. export laws and regulations. If you access this Site from a location outside of the United Kingdom, you are responsible for compliance with all local laws. These Terms and Conditions of use shall be governed by the laws within the United Kingdom, without giving effect to its conflict of laws provisions
Stock is located in our warehouse at Apsley House or at Toshiba’s European warehouse in Germany. If supplied from Germany, the stock will transfer to the Topaz warehouse and then forwarded to the purchaser
If stock is not available from either warehouse, it will either be processed as Back Order or End of Life. In both cases the purchaser will be contacted to confirm if the order is to proceed.
Payment will be either credit/debit card, BACS transfer or credit account if authorised. The title of the goods remains with Topaz Support Ltd, until full payment is received. Card payment is processed as deferred at the point of order and only released when the goods are ready for despatch.
At its discretion, Topaz Support Ltd will use a suitable delivery method based on the delivery address and the parts shipped. In most cases this will by Royal Mail First Class or a carrier delivery. Any damage must be reported to the Help Desk within 2 days of receipt. All packaging must be retained to provide evidence and if a carrier, should be signed for as damaged or unchecked.
Parts will only be accepted for return if they are faulty or damaged in transit. Before goods are returned a Returns Authorisation Number (RAN) MUST be obtained from the Help Desk.
All parts come with a 90 day return to depot warranty. If faulty, please contact the Help Desk for a returns authorisation.
Images of goods on our website are for illustrative purposes only and may differ slightly from the actual goods.
The information provided to us, is only used for the processing of your order and is not forwarded to any other company. The data is held on a secure server is used as follows:
NO credit or debit card information is stored on our servers. This information is processed directly by a card merchant, SagePay and Lloyds CardNet.
See also: General Terms & Conditions
Useful info ...
Collect & Return
What to do if your faulty laptop requires collection.MORE
Topaz engineers have been trained at the Toshiba factory in Germany and are qualified to carry out component-level repairs.MORE
End of Life Parts
Why are some products listed as 'End of Life' (EOL) in our On Line Shop?MORE
Topaz provides services to the whole of the UK mainland, including Northern Ireland. For info on services to the Republic of Ireland click below.MORE
Other Toshiba Products
Toshiba is well known for its superb computers, however it also manufactures a diverse range of other products. Click for contact details of the common ones we are asked about.MORE .
Your laptop is valuable, protect it during transit by following our packaging advice.MORE
An important aspect of maintaining your laptop is the integrity of the software. If your hard drive is replaced or if the software build is corrupted, the recovery media will re-instate the software to the factory build.MORE
What to do in the event that a part needs to be returned.MORE
Terms & Conditions
Read the "small print"!MORE
What warranty is offered on repairs or purchases?MORE