Warranty Information

TOPAZ provides warranty on the products and services as follows : -

1. Repairs.
   a) All chargeable repairs are covered by a 12 month parts and labour warranty. If your laptop computer should fail, for the same fault, within 12 months of despatch, Topaz will arrange for the unit to be collected and repaired at our workshop free of any charge.
   b) In warranty repairs : Topaz is fully authorised and trained by Toshiba, therefore any warranty repair work carried out is protected by the original manufacturer warranty.
2. Options.
   Batteries, AC adapters, RAM and other similar products are classified as product options. Unless otherwise stated, they are covered by the manufacturer warranty, which is normally 12 months. AC Adapters have 24 months warranty. Hard drives supplied via the on-line shop will also have 12 months minimum warranty. Client returns the unit to Topaz for replacement.
3. Parts.
   Keyboards, systems PCBs, displays, hard/optical drives supplied as computer parts all have 90 days parts warranty, unless otherwise stated. Client returns the unit to Topaz for replacement.

In all cases, in the unlikely event your product should fail within the warranty period, please contact the Topaz Help Desk, who will guide you through the returns process. 0844 800 2835

Toshiba laptop warranty, varies from model to model. There is a warranty lookup facility available to identify the warranty status from the serial number.
Please click here: Toshiba Warranty Lookup

Warranty Exclusions

Warranty does not include accidental damage. e.g. liquid damage (90% of keyboard faults are due to liquid spillage), cabinet or component breakage due to misuse. AC power adapter cable damage is also excluded.